Privacy Policy

Last updated: December 2024

This Privacy Policy explains how Brown Bear Products LLC (“Brown Bear Products”, “we”, “our”, or “us”) collects, uses, and protects your personal information when you visit brownbearproducts.com (the “Site”), purchase products, contact us, or otherwise interact with our services (collectively, the “Services”).

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

Changes to this Policy

We may update this Privacy Policy as needed for legal, operational, or business reasons. Updates will be reflected on this page with a revised “Last updated” date.

Information We Collect

We may collect personal information you provide directly to us, information collected automatically when using the Site, and information received from third-party services used to operate the store.

Information You Provide

Examples include:

  • Name, email address, phone number, and mailing/shipping address

  • Order details and purchase information

  • Messages or inquiries submitted through the contact form

  • Payment confirmation details (Note: We do not store full credit card information—payments are securely processed through our third-party payment provider)

Providing this information is voluntary, but certain features (such as placing orders) may not function without it.

Automatically Collected Information

Our Site may collect technical information to operate and improve functionality, including:

  • IP address and general location (approximate)

  • Browser type, device information, pages viewed

  • Cookies or similar technologies used for site performance & analytics

You may disable cookies in your browser settings, though some features may not work properly.

Information from Third Parties

We may receive information from services used to host or process orders, including:

  • Website hosting (Squarespace)

  • Payment processors (Square/Stripe/PayPal depending on checkout)

  • Shipping or fulfillment tools

Any information received from third parties is handled according to this policy.

How We Use Personal Information

We use your information to:

  • Process and fulfill orders (shipping, payment confirmation, customer support)

  • Communicate about purchases, updates, or inquiries

  • Improve website functionality and customer experience

  • Prevent fraud or misuse of the Site

  • Comply with legal obligations

With your consent, we may also send occasional updates or news. You may unsubscribe at any time.

Sharing of Information

We do not sell your personal information. We may share information only as necessary to operate the business, including with:

  • Payment processors and financial institutions

  • Shipping and delivery services

  • Website hosting or technical support providers

  • Law enforcement, if legally required

Third-party services have their own privacy policies that we do not control.

Children’s Privacy

Our Site is not directed toward children, and we do not knowingly collect information from individuals under 13. If you believe information was collected from a child, please contact us, and we will remove it.

Data Security & Retention

We take reasonable steps to protect your information; however, no internet-based service is completely secure.
We retain information only as long as necessary for:

  • order fulfillment,

  • legal compliance,

  • accounting,

  • or business operations.

Your Rights

Depending on your location, you may have the right to:

  • Request access to the information we hold about you

  • Request corrections or deletion of your information

  • Opt out of marketing emails

  • Contact us regarding privacy questions

To make a request, email us using the contact information below. We may verify your identity before processing requests.

Contact Us

If you have questions about this Privacy Policy or wish to request, update, or remove your information, please contact:

Brown Bear Products LLC
PO Box 1918
Homer, Alaska, USA
📧 brownbearproducts@gmail.com
📞 907-299-0762