Privacy Policy
Last updated: December 2024
This Privacy Policy explains how Brown Bear Products LLC (“Brown Bear Products”, “we”, “our”, or “us”) collects, uses, and protects your personal information when you visit brownbearproducts.com (the “Site”), purchase products, contact us, or otherwise interact with our services (collectively, the “Services”).
By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.
Changes to this Policy
We may update this Privacy Policy as needed for legal, operational, or business reasons. Updates will be reflected on this page with a revised “Last updated” date.
Information We Collect
We may collect personal information you provide directly to us, information collected automatically when using the Site, and information received from third-party services used to operate the store.
Information You Provide
Examples include:
Name, email address, phone number, and mailing/shipping address
Order details and purchase information
Messages or inquiries submitted through the contact form
Payment confirmation details (Note: We do not store full credit card information—payments are securely processed through our third-party payment provider)
Providing this information is voluntary, but certain features (such as placing orders) may not function without it.
Automatically Collected Information
Our Site may collect technical information to operate and improve functionality, including:
IP address and general location (approximate)
Browser type, device information, pages viewed
Cookies or similar technologies used for site performance & analytics
You may disable cookies in your browser settings, though some features may not work properly.
Information from Third Parties
We may receive information from services used to host or process orders, including:
Website hosting (Squarespace)
Payment processors (Square/Stripe/PayPal depending on checkout)
Shipping or fulfillment tools
Any information received from third parties is handled according to this policy.
How We Use Personal Information
We use your information to:
Process and fulfill orders (shipping, payment confirmation, customer support)
Communicate about purchases, updates, or inquiries
Improve website functionality and customer experience
Prevent fraud or misuse of the Site
Comply with legal obligations
With your consent, we may also send occasional updates or news. You may unsubscribe at any time.
Sharing of Information
We do not sell your personal information. We may share information only as necessary to operate the business, including with:
Payment processors and financial institutions
Shipping and delivery services
Website hosting or technical support providers
Law enforcement, if legally required
Third-party services have their own privacy policies that we do not control.
Children’s Privacy
Our Site is not directed toward children, and we do not knowingly collect information from individuals under 13. If you believe information was collected from a child, please contact us, and we will remove it.
Data Security & Retention
We take reasonable steps to protect your information; however, no internet-based service is completely secure.
We retain information only as long as necessary for:
order fulfillment,
legal compliance,
accounting,
or business operations.
Your Rights
Depending on your location, you may have the right to:
Request access to the information we hold about you
Request corrections or deletion of your information
Opt out of marketing emails
Contact us regarding privacy questions
To make a request, email us using the contact information below. We may verify your identity before processing requests.
Contact Us
If you have questions about this Privacy Policy or wish to request, update, or remove your information, please contact:
Brown Bear Products LLC
PO Box 1918
Homer, Alaska, USA
📧 brownbearproducts@gmail.com
📞 907-299-0762